Cobalt Technology - Fiber Cut in DFW Again – Incident details

We just resolved the issue! We have multiple major upstream providers that we connect with for access to the internet. This fiber cut in DFW managed to affect both links, but we were just able to get our backup link up and working. The main fiber cut is still being repaired, but our backup service has sufficient capacity for the entire network. Once the fiber cut is resolved in DFW, our system will automatically switch back over to it without customers noticing.

A detailed email will be sent out in the next day to explain the finer details of what occurred and how we plan to mitigate future issues like this.

We have confirmed that it is a major fiber cut affecting all of North Texas. Our backup link was also affected, so we are working with the upstream providers to find out when the service will be restored.