Cobalt Technology - Internet Outage – Incident details

Internet Outage

ResolvedMajor outage33 hours 40 minutes

Affected

Datacenter

Major outage from 5:45 AM to 8:19 PM, Operational from 8:19 PM to 9:27 PM, Major outage from 9:27 PM to 3:25 PM

  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    The carrie states they will be replacing equipment beginning at midnight 10-9-2026. We are hopeful that this will fully resolve the connectivity issues. Thank you for you patience.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • UpdateUTC

    Currently the network is not stable yet and we continue to work with the underlying carriers for a full resolution. Thank you for your patience.

  • UpdateUTC

    We are continuing to monitor the overall network situation and are seeing some minor network interuptions happening. We are continuing to engage the carrier for a full restoration. Thank you for your patience.

  • IdentifiedUTC

    Outages have returned and are becoming more frequent. We’ve re-engaged the carrier to work toward a permanent solution. There is no ERT at this time. We appreciate your patience.

  • MonitoringUTC

    One of the underlaying carriers has implemented a fix and the network is stable. We will continue to monitor while we wait for the second carrier to come up and fully resolve. Thank you for your patience.

  • UpdateUTC

    We are continuing to work on a fix for this incident. An underlying carrier issue has been tetected again. We are working with the carrier to resolve as quickly as possible.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. We have identified that all transport circuits are down. The underlying carriers have been contacted and we are working with them to restore service as quickly as possible.

  • InvestigatingUTC

    We are currently investigating what appears to be a full outage of our internet back bone between our data center and Wichita Falls network. This is affecting all customers.