Duration: 1 day, 9 hours and 41 minutes

Affected Components: Datacenter

Oct 9, 15:25:40 GMT+0
Resolved - This incident has been resolved..

Oct 9, 04:57:24 GMT+0
Identified - The carrie states they will be replacing equipment beginning at midnight 10-9-2026\. We are hopeful that this will fully resolve the connectivity issues. Thank you for you patience. .

Oct 9, 02:14:41 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 9, 00:45:47 GMT+0
Identified - Currently the network is not stable yet and we continue to work with the underlying carriers for a full resolution. Thank you for your patience..

Oct 8, 21:27:59 GMT+0
Identified - We are continuing to monitor the overall network situation and are seeing some minor network interuptions happening. We are continuing to engage the carrier for a full restoration. Thank you for your patience..

Oct 8, 21:27:14 GMT+0
Identified - Outages have returned and are becoming more frequent. We’ve re-engaged the carrier to work toward a permanent solution. There is no ERT at this time. We appreciate your patience..

Oct 8, 19:10:54 GMT+0
Monitoring - One of the underlaying carriers has implemented a fix and the network is stable. We will continue to monitor while we wait for the second carrier to come up and fully resolve. Thank you for your patience. .

Oct 8, 15:35:36 GMT+0
Identified - We are continuing to work on a fix for this incident. An underlying carrier issue has been tetected again. We are working with the carrier to resolve as quickly as possible. .

Oct 8, 08:07:47 GMT+0
Identified - We are continuing to work on a fix for this incident. We have identified that all transport circuits are down. The underlying carriers have been contacted and we are working with them to restore service as quickly as possible. .

Oct 8, 05:45:00 GMT+0
Investigating - We are currently investigating what appears to be a full outage of our internet back bone between our data center and Wichita Falls network. This is affecting all customers. .

Duration: 17 days, 23 hours and 19 minutes

Affected Components: Wichita Falls (Stadium Tower)

Jul 6, 20:29:00 GMT+0
Resolved - This incident has been resolved..

Jul 5, 23:12:58 GMT+0
Monitoring - We implemented a fix to our battery back up system and are monitoring the situation. All services have restored at this time..

Jul 5, 21:10:24 GMT+0
Investigating - We are currently investigating an outage with our Gregg Rd site that is offline after storms moved through the area. No ETR..

Duration: 2 hours and 21 minutes

Affected Components: Iowa Park (Rural-South)

Jun 7, 14:26:27 GMT+0
Resolved - This incident has been resolved..

Jun 7, 12:05:00 GMT+0
Investigating - We are currently investigating this incident. There are multiple equipment issues affecting most customers in the watts rd area..

Duration: 3 days, 15 hours and 5 minutes

May 14, 14:10:46 GMT+0
Resolved - This incident has been resolved..

May 13, 02:01:17 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 10, 23:05:51 GMT+0
Identified - Recent storms damaged tower equipment. A tower crew has been dispatched and should be on site by mid to late morning to investigate the totality of the damages. We will know more regarding an estimated time to restoral once we complete this initial climb. We will provide updates as we learn more. Thank you for your patience. .

May 10, 23:05:50 GMT+0
Investigating - We are currently investigating this incident..

Duration: 6 hours and 59 minutes

Affected Components: Holliday Tower

Apr 28, 20:43:32 GMT+0
Resolved - Utility power has been restored and the site is fully operational..

Apr 28, 15:36:07 GMT+0
Monitoring - Backup power has been restored. Waiting for utility power to restore..

Apr 28, 15:23:59 GMT+0
Identified - Utility power is down and backup systems have failed. We are working to resolve this as quickly as possible..

Apr 28, 13:45:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour and 20 minutes

Affected Components: Wichita Falls (Stadium Tower), Holliday Tower

Apr 17, 06:20:30 GMT+0
Completed - Maintenance has completed successfully..

Apr 17, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 17, 05:00:00 GMT+0
Identified - Network technicians will be conducting equipment maintenance that will interrupt your internet service briefly. Details are below. When: 4-17-2026 Time: 12:00 am to 2:00 am Duration: 15-30 minutes Locations Impacted: Holliday and South West Wichita Falls (Stadium area) If you have any questions or concerns, please email [support@cobaltridge.com](mailto:support@cobaltridge.com) .

Duration: 1 day, 3 hours and 26 minutes

Affected Components: Iowa Park (Rural-South)

Apr 3, 06:05:38 GMT+0
Resolved - This incident has been resolved..

Apr 3, 05:23:30 GMT+0
Monitoring - Hardware has been replaced and currently we are observing all customers have been restored at this time..

Apr 3, 02:06:18 GMT+0
Identified - Crews have made it on site with replacement hardware and are staging to fix..

Apr 2, 15:09:40 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 2, 02:40:00 GMT+0
Identified - Recent storms have caused damage to equipment affecting some users. We are working to resolve this as quickly as possible..

Duration: 1 day, 8 hours and 51 minutes

Affected Components: Holliday Tower

Apr 17, 06:20:53 GMT+0
Resolved - This incident has been resolved..

Mar 16, 01:09:41 GMT+0
Monitoring - Utility power has been restored at this time. We have identified damaged equipment that will need to be replaced. As such this incident will remain open until fully resolved. Thank you..

Mar 16, 00:49:10 GMT+0
Monitoring - Service has once again been restored. We are continuting to monitor the situation. Thank you for your patience. .

Mar 15, 23:53:01 GMT+0
Identified - Power to the site has been lost again. We are aware and investigating as quickly as possible. .

Mar 15, 23:34:39 GMT+0
Monitoring - Power has been restored and we are currently monitoring the site and will update once utility has been fully restored. If you're still experiancing issues, please email support@cobaltridge.com. Thank you for your patience..

Mar 15, 23:17:13 GMT+0
Identified - Technicians are on site and are implenting a repair. We hope to be operational soon. .

Mar 15, 21:30:00 GMT+0
Identified - A power outage due to high winds has affected our main hub in Holliday. Technicians are working to resolve this issue as quickly and as safely as possible. We hope to have resolution by 6pm. Updates to follow. Thank you for your patience. .

Duration: 7 days, 1 hour and 46 minutes

Affected Components: Holliday Tower

Nov 3, 17:43:24 GMT+0
Resolved - This incident has been resolved..

Oct 27, 15:57:00 GMT+0
Investigating - There is currently a primary transport path over fiber that is down. Backup links are engaged but performance may be lower than expected at times..

Duration: 1 day, 2 hours and 26 minutes

Affected Components: Hwy 79 South Area (Rural 3 Way Rd)

Aug 19, 18:39:04 GMT+0
Resolved - The equipment has been repaired and all customers should be back online. If you are still having connectivity issues, please call our office for individual support at 940-463-0040..

Aug 19, 14:22:29 GMT+0
Identified - Our Tower crew is on site and in the progress of making repairs. We expect the first group of customers to come back online around 11 am. .

Aug 18, 16:12:43 GMT+0
Investigating - Lightning struck the tower and damaged a large portion of equipment on the tower. We are putting together a repair plan. We expect to have a crew on site first thing in the morning to replace all the equipment. .

Duration: 19 hours and 23 minutes

Affected Components: Iowa Park (Rural-South)

Aug 12, 18:33:41 GMT+0
Resolved - We have restored service to the last few remaining customers. .

Aug 12, 16:54:35 GMT+0
Monitoring - Our Tower crew arrived this morning and has replaced almost all of the equipment in question. Service to all but five customers has been restored. We are going to continue working on restoring the last five customers..

Aug 12, 02:27:26 GMT+0
Identified - A piece of equipment was damaged by lightning. It is not safe to climb the tower until the storm passes, so we have our tower crew scheduled to come out first thing on the morning to perform the repairs. The incident is isolated to this one tower, and only 30% of the customers on the tower are experiencing an issue. .

Aug 11, 23:11:05 GMT+0
Investigating - We are investigating a power-related issue due to the severe lightning storm currently over Iowa Park. A portion of customers in the rural areas South of Iowa Park are offline. We will add an update when the source of the issue is discovered. .

Duration: 3 hours

Affected Components: Holliday Tower

Jun 18, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 18, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 18, 06:00:00 GMT+0
Identified - Due to the potential of storms later this week, we will be replacing and upgrading the battery backup system at our Holliday tower during the early morning hours of Wednesday, June 18th. Upgrading the power systems requires us to disable power while work is performed. We expect the site to be offline between 1 AM and 4 AM. Once the upgrade is complete, we will have a brand new battery system capable of sustaining prolonged power outages without affecting customers. .

Duration: 2 hours and 6 minutes

Affected Components: Iowa Park (Rural-South), Wichita Falls (Western Rural - Arena Rd. Tower), Iowa Park ( City Limits)

Jun 4, 00:47:22 GMT+0
Resolved - All equipment is back online. The lightning arrestor did its job and prevented damage to other equipment. Service has been restored. .

Jun 3, 23:30:00 GMT+0
Identified - A lightning arrestor at one of our main towers did its job and absorbed a direct strike. We replaced the unit and have brought almost all customers back online. There are still a few offline that we are working to resolve. .

Jun 3, 22:40:54 GMT+0
Investigating - We are currently investigating an outage caused by the damaging storm currently impacting the Wichita Falls area..

Duration: 56 minutes

Affected Components: Holliday Tower

May 23, 01:34:06 GMT+0
Resolved - Oncor has an outage in the area. We switched the tower to generator power. .

May 23, 00:38:11 GMT+0
Investigating - One of our two towers in Holliday is having a power issue. We are investigating the problem and hope to have a quick resolution. .

Duration: 8 hours and 41 minutes

Affected Components: Datacenter, Iowa Park (Rural-South), Holliday Tower, Lakeside City, Wichita Falls (Western Rural - Arena Rd. Tower), Wichita Falls (Stadium Tower), Iowa Park ( City Limits), Hwy 79 South Area (Rural 3 Way Rd)

May 15, 21:41:15 GMT+0
Monitoring - We have implemented a fix for the Amazon AWS connectivity issues, and it appears to have resolved the problems. We will continue to monitor the situation to see if any additional fixes are needed. .

May 15, 21:41:15 GMT+0
Resolved - This incident has been resolved. We got confirmation from Amazon's network engineers that they were having issues with websites hosted in their datacenters, which caused a cascading affect across internet service providers. The problem was resolved at 4:41 PM today. .

May 15, 20:52:32 GMT+0
Identified - We are in contact with Amazon AWS engineers, but they have not provided an estimated time to restoration. All other services are operational. .

May 15, 18:40:36 GMT+0
Identified - We have identified the source of the connectivity issues. Many of Amazon AWS's servers are unreachable from our network, pointing towards a routing issue with an upstream provider or Amazon. We are working with Amazon engineers to resolve the issue. This will affect customer connections due to the fact that a large amount of websites and services are hosted on Amazon's web servers. .

May 15, 13:00:00 GMT+0
Investigating - We are investigating an issue causing connectivity issues to specific websites. Internet service is online across our network, but some websites are having issues loading. We are investigating the root cause of the issue and will bring a resolution ASAP. .

Duration: 4 hours

Affected Components: Lakeside City, Iowa Park ( City Limits)

May 15, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 15, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 15, 06:00:00 GMT+0
Identified - We are planning for a maintenance in the early morning hours of tomorrow, May 15th, 2025, to upgrade and replace battery backup systems at 3 of our towers. The goal of this maintenance is to ensure power outages do not cause disruptions in our internet services. Maintenance will be done during the hours of lowest network usage so as to reduce impact on customers. During this time, customers should expect intermittent connectivity at the sites listed below, as equipment will be unplugged and transitioned to the upgraded power systems..

Duration: 1 day, 3 hours and 33 minutes

Affected Components: Lakeside City, Hwy 79 South Area (Rural 3 Way Rd)

May 1, 17:16:00 GMT+0
Resolved - This incident has been resolved. Tower equipment has been repaired and all 18 remaining customers have been swapped to Fiber-Fed equipment..

May 1, 03:16:31 GMT+0
Identified - We have restored service to most customers in the Lakeside City area. Only 18 remainin without service, and we will be addressing each one individually to upgrade their equipment to our new Fiber-fed service. We have reached out to each one individually to schedule appointments. .

Apr 30, 21:23:51 GMT+0
Identified - Repairs are continuing. We expect to have 50% of the customers back online by 7:00 p.m. today. Due to the extensive nature of the equipment damage, the remainder of the customers will be addressed tomorrow on a case-by-case basis..

Apr 30, 18:07:19 GMT+0
Identified - We have restored connectivity to our tower covering Hwy 79 S and are continuing to work towards a resolution for Lakeside City. A tower climb will be required to fully restore connection on the Lakeside City Tower..

Apr 30, 16:50:03 GMT+0
Identified - We are continuing to work on a fix for this incident. We have replaced several key components of the surge suppression system, but service has not been restored. The next step is to climb the tower and assess which equipment needs to be replaced. We are continuing to monitor storms in the area to find a suitable time to climb. .

Apr 30, 14:07:47 GMT+0
Identified - After on-site assessment, it appears the tower took a direct lightning strike around 7 AM, which burned through all the surge suppression equipment in the cabinet. We have a lot of spares on hand, and are working to resolve it. .

Apr 30, 13:42:44 GMT+0
Investigating - We are currently dealing with a power related issue at our Lakeside City Tower. We have two towers that cover the city, so only some customers are affected. We are working quickly to resolve the issue..

Duration: 6 hours

Affected Components: Iowa Park ( City Limits)

Apr 25, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 25, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 25, 16:00:00 GMT+0
Identified - We will be overhauling the grounding and surge suppression on the Iowa Park City Limits tower beginning at 9 AM, Friday, April 25th. During this time we will need to disconnect various cables and install new surge suppression systems in-line, which will cause intermittent connectivity. This process will strengthen the resilience to storms. We expect the work to conclude by 3 PM. .

Duration: 6 hours

Affected Components: Iowa Park ( City Limits)

Apr 25, 03:49:25 GMT+0
Resolved - We were able to resolve the issues remotely. Please see our posted maintenance for tomorrow, as we are still going to have the tower crew come and overhaul the grounding and surge suppression systems at the tower. .

Apr 25, 01:31:36 GMT+0
Identified - The fix we did yesterday for the storm damage did not accomplish what we expected, so we have a tower crew scheduled for tomorrow morning to overhaul the equipment, surge suppression, and grounding at the top of the tower to accomplish a lasting resolution. We expect work to begin at 9 AM, weather permitting. Currently 22 customers are affected..

Apr 24, 21:49:23 GMT+0
Identified - 22 customers in Iowa Park are without connection. We have identified the source of the issue and will be having a tower crew come out to fully replace and upgrade the associated equipment. There is currently no ETR for this issue, but we are working diligently to get it resolved. .

Duration: 8 hours and 1 minute

Affected Components: Lakeside City, Hwy 79 South Area (Rural 3 Way Rd)

Apr 24, 19:21:00 GMT+0
Resolved - This incident has been resolved. The issue was related to power distribution at a hub tower. Steps have been taken to mitigate future issues of the same variety. .

Apr 24, 11:20:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 15 hours and 38 minutes

Affected Components: Iowa Park ( City Limits)

Apr 23, 23:23:38 GMT+0
Resolved - The equipment has been replaced and service is back online..

Apr 23, 22:12:03 GMT+0
Monitoring - The repair crew is on the tower working to resolve the issues. .

Apr 23, 17:32:10 GMT+0
Identified - A tower crew has been scheduled to do the repairs. The last ETA we received was for 6 PM this evening for them to arrive on site. Repairs will take a few hours once the crew has arrived. We will provide an update if the ETA changes. .

Apr 23, 07:45:44 GMT+0
Identified - 3 pieces of equipment on the Iowa Park City Limits tower quit working during the storm, affecting a portion of our customers in the city. Repairs will require a tower climb, which we will do when there is a safe gap in the storms. .

Duration: 1 hour

Affected Components: Iowa Park ( City Limits), Wichita Falls (Western Rural - Arena Rd. Tower), Iowa Park (Rural-South)

Mar 4, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 4, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 4, 07:00:00 GMT+0
Identified - We will be performing network maintenance on the backbone network tonight at 1 AM (the morning of Tuesday at 1 AM). We expect downtime to be 1 hour during the maintenance. Only specific areas of the network will be affected. .

Duration: 1 day, 21 hours and 47 minutes

Affected Components: Iowa Park ( City Limits)

Feb 25, 21:46:00 GMT+0
Resolved - This issue has been resolved. All customers are back online..

Feb 24, 21:46:00 GMT+0
Monitoring - We conducted a tower climb and were able to restore service to all but 3 customers. We are continuing to work on a customized resolution for the 3 remaining customers. .

Feb 24, 02:49:11 GMT+0
Identified - A piece of equipment on the tower died unexpectedly this afternoon. Attempts to contact the device have been unsuccessful. We will be climbing the tower tomorrow to replace the unit and bring the 27 customers back online. .

Feb 23, 23:58:57 GMT+0
Investigating - We are currently investigating an issue affecting connection for 27 customers in the Northwest Iowa Park area. We will provide more details when we have them. .

Duration: 14 hours and 9 minutes

Affected Components: Wichita Falls (Western Rural - Arena Rd. Tower)

Jan 8, 20:00:00 GMT+0
Resolved - The faulty equipment at the top of the 400ft tower has been replaced and service has been restored. .

Jan 8, 05:51:17 GMT+0
Investigating - One radio on the Arena Rd tower failed at 11 PM due to the extreme cold. We have spares and are working on a plan to replace the radio on Wednesday to restore service..

Duration: 1 day, 1 hour and 3 minutes

Affected Components: Iowa Park ( City Limits), Wichita Falls (Western Rural - Arena Rd. Tower), Wichita Falls (Stadium Tower), Iowa Park (Rural-South)

Dec 13, 03:15:00 GMT+0
Resolved - This incident has been resolved. The 3rd party upstream provider has resolved their congestion issues which have in-turn relieved the constraint being felt by some of our customers. Speeds are back to normal. .

Dec 13, 00:08:52 GMT+0
Identified - The 3rd party upstream providers in Dallas has had crews operating around the clock to resolve the issue. The most recent timeline we have been given is 10 PM tonight for a resolution. Our network is continuing to operate on multiple redundant connections, so connections are up for all customers, although speeds will be lower than normal for the affected sites until the 3rd party network congestion is resolved..

Dec 12, 02:12:00 GMT+0
Identified - Congestion on a 3rd-party upstream provider's network is causing issues for some of our customers. Services are all operational, but customers will notice slower speeds until the issue is resolved. We are monitoring the situation and are in contact with the 3rd-party company to come up with a quick resolution..

Duration: 3 hours and 13 minutes

Affected Components: Hwy 79 South Area (Rural 3 Way Rd)

Nov 3, 17:27:28 GMT+0
Resolved - This incident has been resolved. There was a power supply in the tower cabinet that was damaged in the storm. The power supply has been replaced and everything on the tower is back online. .

Nov 3, 14:14:14 GMT+0
Investigating - We are currently experiencing a power issue on our three-way Rd tower due to the storms. We will provide updates as we know more. Expected restoration time is 2 PM..

Duration: 1 hour and 18 minutes

Affected Components: Hwy 79 South Area (Rural 3 Way Rd)

Sep 23, 14:45:22 GMT+0
Resolved - This incident has been resolved. Firmware on one of the uplink radios caused the main feed to the tower to lock up. We have upgraded the firmware and confirmed full speeds are back to the tower. .

Sep 23, 13:27:11 GMT+0
Investigating - We are currently investigating the cause of connectivity issues around Hwy 79 S. We will post an update when we know more. .

Duration: 4 hours

Affected Components: Datacenter, Iowa Park ( City Limits), Holliday Tower, Lakeside City, Wichita Falls (Western Rural - Arena Rd. Tower), Wichita Falls (Stadium Tower), Iowa Park (Rural-South)

Aug 30, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 30, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 30, 06:00:00 GMT+0
Identified - We are planning to push updates to equipment in our backbone network tonight to better handle load balancing in the event of fiber cuts. We will begin the maintenance at 1 AM tonight (morning of 8/30). We expect the maintenance to last 4 hours. During this time we expect connection to be intermittent as equipment performs updates. The goal of this maintenance is to increase network resiliency in the event of future fiber cuts and to fully utilize our additional backup link we recently added to the network. .

Duration: 11 hours and 34 minutes

Affected Components: Iowa Park ( City Limits), Lakeside City, Wichita Falls (Western Rural - Arena Rd. Tower), Wichita Falls (Stadium Tower), Iowa Park (Rural-South)

Aug 30, 04:59:00 GMT+0
Resolved - Issues have been fully resolved and speeds are back to normal. .

Aug 29, 21:12:28 GMT+0
Monitoring - Speeds across the network should be back to normal. We are running on multiple backup links right now and have normalized speeds across the links. With this new network design, we expect much less impact on customers during fiber cuts from here on out. .

Aug 29, 18:14:14 GMT+0
Identified - We are continuing to work on a fix for this incident. 90% of our customers are back to full speed, but we are still working to restore connection to the remaining 10%, some of whom are in Lakeside City and Iowa Park. .

Aug 29, 17:40:43 GMT+0
Identified - We have identified the source of the problem. After a few minutes of work, our brand new backup circuit has taken the traffic load that normally traverses our main fiber trunks. One of those main trunks just got cut somewhere between Wichita Falls and DFW, so our system switched to our newly installed backup circuits. All customers should be back up and running as of now, and we will continue to monitor the situation as repairs begin on the main line. .

Aug 29, 17:25:29 GMT+0
Investigating - We are aware of issues affecting our customers in the Greater Wichita Falls area. We are working to isolate the cause and will provide updates soon. .

Duration: 1 hour and 16 minutes

Affected Components: Iowa Park ( City Limits), Wichita Falls (Western Rural - Arena Rd. Tower), Wichita Falls (Stadium Tower), Iowa Park (Rural-South)

Jul 17, 07:15:38 GMT+0
Completed - The network upgrade has been completed successfully. .

Jul 17, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 17, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance tonight. We will be upgrading a backbone router in our network so we can handle growing customer demands. We expect the entire process to take 3 hours. During this time, internet services may be interrupted or unavailable. .

Duration: 7 hours and 54 minutes

Affected Components: Iowa Park ( City Limits), Customer Account Portal, Lakeside City, Wichita Falls (Western Rural - Arena Rd. Tower), Wichita Falls (Stadium Tower), Iowa Park (Rural-South)

Jun 6, 07:15:00 GMT+0
Resolved - This incident has been resolved and services are back to full speed. .

Jun 6, 03:33:49 GMT+0
Identified - The issue has been identified as an equipment failure of a major Tier 1 network in Fort Worth. They have technicians working on the issue. No ETA given at this time. .

Jun 5, 23:21:00 GMT+0
Investigating - A major tier 1 carrier had a fiber cut that is affecting a large portion of North Texas. We have reported it to them and they are working on it. Our system switched over to the backup, so service is still operational, but at degraded speeds. .

Duration: 41 minutes

Affected Components: Iowa Park ( City Limits), Iowa Park (Rural-South)

May 31, 06:37:41 GMT+0
Resolved - A power inverter absorbed a surge due to the storms. We have bypassed the equipment for the time being and will be installing a replacement soon. .

May 31, 05:56:48 GMT+0
Investigating - We are currently investigating this incident..

Duration: 6 hours and 33 minutes

Affected Components: Datacenter, Iowa Park ( City Limits), Holliday Tower, Lakeside City, Wichita Falls (Western Rural - Arena Rd. Tower), Wichita Falls (Stadium Tower), Iowa Park (Rural-South)

Mar 12, 12:33:02 GMT+0
Completed - Maintenance has concluded and internet connection is back up and running. .

Mar 12, 12:06:38 GMT+0
Identified - We pinpointed the issue with the server and are in the final stages of bringing it back online so internet traffic will start flowing again. We will give another update once the maintenance has concluded. .

Mar 12, 08:00:00 GMT+0
Identified - We will be doing software updates on our core equipment beginning at 1 AM. .

Mar 12, 06:00:00 GMT+0
Identified - We will be doing software updates on our core equipment beginning at 1 AM. .

Mar 12, 06:00:00 GMT+0
Identified - Maintenance has begun. Service will go up and down during the updates. .

Duration: 10 minutes

Affected Components: Iowa Park ( City Limits), Iowa Park (Rural-South)

Jan 25, 06:09:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 25, 05:59:01 GMT+0
Identified - Maintenance is now in progress.

Jan 25, 05:59:00 GMT+0
Identified - One of the power supplies at our Watts Rd. tower is having issues. We will be replacing the power supply tonight at midnight which will cause a brief outage of roughly 10 minutes while the power supply is being swapped out. .

Duration: 3 hours

Affected Components: Datacenter, Iowa Park ( City Limits), Holliday Tower, Lakeside City, Wichita Falls (Western Rural - Arena Rd. Tower), Wichita Falls (Stadium Tower), Iowa Park (Rural-South)

Jan 15, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 15, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 15, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance beginning at 2 AM on the Morning of Monday, January 15th and concluding by 5 AM the same morning. During this time we will be upgrading equipment in the core of our network to handle growing capacity demands. We expect internet to be unavailable during most of this time, but we are conducting maintenance during the time of lowest demand to reduce impact on customers. .

Duration: 2 hours

Affected Components: Iowa Park ( City Limits), Wichita Falls (Western Rural - Arena Rd. Tower), Iowa Park (Rural-South)

Dec 20, 07:59:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 20, 05:59:01 GMT+0
Identified - Maintenance is now in progress.

Dec 20, 05:59:00 GMT+0
Identified - We are scheduling an equipment upgrade at our Arena Rd. tower (Wichita Falls West Rural) for the night of Tuesday, December 19th, starting at 11:59 PM. We will be upgrading and replacing equipment in the shed at the base of the tower to help support future growth of our network. We expect the total outage time to be 2 hours, and it will mostly be isolated to customers on that one tower. We expect our Iowa Park towers to have momentary disconnects as we move cables around between equipment. .

Duration: 1 hour

Affected Components: Lakeside City

Dec 6, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 6, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 6, 06:00:00 GMT+0
Identified - We will be performing maintenance on the Lakeside City tower tonight at midnight. This maintenance is to resolve a sporadic issue that has been causing 30-45 second blips of connection loss and random times. During this maintenance we will be upgrading the backbone router at the tower. We expect the total outage time to be 1 hour..

Duration: 1 hour

Affected Components: Lakeside City, Wichita Falls (Stadium Tower)

Nov 28, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 28, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 28, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance tonight (Late Monday night, early Tuesday morning) to update software on a couple pieces of network equipment. The only sites that will be affected are Lakeside City and Memorial Stadium. We expect the updates to take only a few minutes, but we are allowing 1 hour just in case any issues arise. Service will go down momentarily as the updates are being applied. .

Duration: 2 hours and 25 minutes

Affected Components: Datacenter, Iowa Park ( City Limits), Holliday Tower, Lakeside City, Wichita Falls (Western Rural - Arena Rd. Tower), Wichita Falls (Stadium Tower), Iowa Park (Rural-South)

Nov 15, 09:25:05 GMT+0
Completed - Maintenance has completed successfully..

Nov 15, 07:00:00 GMT+0
Identified - We are performing updates on core equipment across the network. Maintenance will conclude by 4 am. .

Duration: 3 hours

Affected Components: Iowa Park ( City Limits), Holliday Tower, Lakeside City, Wichita Falls (Western Rural - Arena Rd. Tower), Wichita Falls (Stadium Tower), Iowa Park (Rural-South)

Jun 20, 07:59:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 20, 04:59:01 GMT+0
Identified - Maintenance is now in progress.

Jun 20, 04:59:00 GMT+0
Identified - We are planning for a scheduled maintenance tonight starting at Midnight. We will be upgrading the software version on equipment across the network, so some areas will experience a temporary loss of connection for a few minutes as the updates roll out. We expect the overall maintenance period to span from Midnight until 3 AM, although each affected customer should only experience a disconnect for a few minutes..

Duration: 1 hour

Affected Components: Iowa Park ( City Limits), Datacenter, Wichita Falls (Western Rural - Arena Rd. Tower), Holliday Tower, Iowa Park (Rural-South), Wichita Falls (Stadium Tower), Lakeside City

Apr 18, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 18, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 18, 06:00:00 GMT+0
Identified - We are planning a last-minute software update tonight (very early Tuesday morning) at 1 AM to correct some very isolated throughput issues. We are planning this at 1 AM so as to effect as few customers as possible. We expect the whole process to last 1 hour, during which some parts of the network will lose connection as the equipment undergoes software updates. .

Duration: 51 minutes

Affected Components: Lakeside City, Wichita Falls (Stadium Tower)

Nov 30, 07:50:52 GMT+0
Completed - Maintenance has completed successfully..

Nov 30, 07:00:00 GMT+0
Identified - This is a continuation of the maintenance from last night to resolve an issue with intermittent connectivity on the Memorial Stadium tower. The maintenance will begin at 1 AM so as to hinder as few customers as possible. During the maintenance, connectivity to the Memorial Stadium area and Lakeside City will be down. We expect it to be relatively quick, but we are allotting 2 hours just in case. .

Duration: 1 hour and 20 minutes

Affected Components: Lakeside City, Wichita Falls (Stadium Tower)

Nov 29, 08:20:26 GMT+0
Completed - Maintenance has concluded. There will be another 1 AM maintenance this week to fully complete the equipment transition. We will send out another notification before that one happens. .

Nov 29, 07:14:01 GMT+0
Identified - Maintenance is now in progress..

Nov 29, 07:00:00 GMT+0
Identified - We will be replacing an important piece of equipment at our tower near Memorial Stadium tonight at 1 AM. The purpose of this maintenance is to fix an intermittent issue we have identified where all connections drop for 10 seconds and come back up. We expect the maintenance to last between 1 hour and 3 hours, and will be done in the middle of the night to reduce the impact on customers. .

Duration: 20 minutes

Affected Components: Holliday Tower

Nov 18, 06:20:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 18, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 18, 06:00:00 GMT+0
Identified - We will be replacing the battery backup that caused the power outage at our Holliday tower several days ago. The swap will be quick, but it will require us to unplug the power to all devices on the tower and move them over to the new device. Total downtime is expected to be 10 or 15 minutes. Maintenance will begin promptly at midnight tonight (Thursday night/Friday morning)..

Duration: 5 hours

Affected Components: Holliday Tower

Nov 2, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 2, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 2, 05:00:00 GMT+0
Identified - One of our fiber providers notified us that they will be rebooting some of their core equipment starting at midnight tonight (very early Wednesday morning) to prevent a larger issue from happening. **This will only affect customers on our Holliday network. ** They notified us that the maintenance window will begin at midnight tonight and the maintenance window will end at 5 AM. We do not expect the network to be down for anywhere near that long, but we are relaying the maintenance window as they informed us..

Duration: 15 minutes

Affected Components: Datacenter, Wichita Falls (Western Rural - Arena Rd. Tower), Iowa Park (Rural-South), Lakeside City, Iowa Park ( City Limits), Wichita Falls (Stadium Tower), Holliday Tower

Sep 22, 07:15:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 22, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 22, 07:00:00 GMT+0
Identified - We will be replacing some patch cables in our core network. It will consist of unplugging the old ones and plugging in the new ones. Total downtime should be a couple of minutes at most. We aim to start at 2 AM. .

Duration: 3 hours

Affected Components: Wichita Falls (Western Rural - Arena Rd. Tower), Iowa Park (Rural-South), Lakeside City, Iowa Park ( City Limits), Wichita Falls (Stadium Tower), Holliday Tower

Sep 8, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 8, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 8, 07:00:00 GMT+0
Identified - We will be pushing out updates to all home routers between 2 AM and 5 AM tonight (early Thursday morning). Each individual update will take 5 minutes or less. We expect most customers to be asleep during the updates, but if you are awake, please do not unplug the router during the update. .

Duration: 3 hours

Affected Components: Datacenter, Wichita Falls (Western Rural - Arena Rd. Tower)

Aug 31, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 31, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 31, 06:00:00 GMT+0
Identified - We will be performing network maintenance between 1 AM and 4 AM on the morning of Wednesday, August 31st. We do not expect a full outage during this time, but we do expect intermittent connectivity from time to time during this window as we shift traffic around. .

Duration: 2 hours

Affected Components: Wichita Falls (Western Rural - Arena Rd. Tower), Iowa Park (Rural-South)

Aug 10, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 10, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 10, 06:00:00 GMT+0
Identified - We will be working on the core network. There is a possibility of intermittent connectivity between 1 AM and 3 AM. .

Duration: 1 hour

Affected Components: Holliday Tower

Jul 22, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 22, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 22, 07:00:00 GMT+0
Identified - We will be transitioning over to a new internet uplink connection at our tower tonight at 2 AM. While there is always the chance of issues, we expect very little service interruption with this transition. The new uplink brings more capacity to our tower to enable us to begin optimizing our tower for faster and more reliable speeds to all customers. .