Cobalt Technology - Network Issues in Wichita Falls and Surrounding Areas – Incident details

Issues have been fully resolved and speeds are back to normal.

Speeds across the network should be back to normal. We are running on multiple backup links right now and have normalized speeds across the links. With this new network design, we expect much less impact on customers during fiber cuts from here on out.

We are continuing to work on a fix for this incident. 90% of our customers are back to full speed, but we are still working to restore connection to the remaining 10%, some of whom are in Lakeside City and Iowa Park.

We have identified the source of the problem. After a few minutes of work, our brand new backup circuit has taken the traffic load that normally traverses our main fiber trunks. One of those main trunks just got cut somewhere between Wichita Falls and DFW, so our system switched to our newly installed backup circuits. All customers should be back up and running as of now, and we will continue to monitor the situation as repairs begin on the main line.