The fix applied at 7:59 PM worked. We are marking this issue as resolved.
Monitoring · UTC
We implemented a fix and currently monitoring the result. Internet should be back for everyone. If the fix continues to work, we will move the incident to Resolved.
Identified · UTC
We have identified the cause of the issue. A technician is on his way to the tower to repair it. We expect internet service to be restored within 1 hour.
Investigating · UTC
We are currently investigating this incident. We will provide more information as we continue to investigate.