Cobalt Technology - Issue Affecting Limited Number of Customers in Iowa Park – Incident details

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Issue Affecting Limited Number of Customers in Iowa Park

ResolvedPartial outage45 hours 47 minutes

Affected

Iowa Park ( City Limits)

Partial outage from 11:58 PM to 9:46 PM

  • ResolvedUTC

    This issue has been resolved. All customers are back online.

  • MonitoringUTC

    We conducted a tower climb and were able to restore service to all but 3 customers. We are continuing to work on a customized resolution for the 3 remaining customers.

  • IdentifiedUTC

    A piece of equipment on the tower died unexpectedly this afternoon. Attempts to contact the device have been unsuccessful. We will be climbing the tower tomorrow to replace the unit and bring the 27 customers back online.

  • InvestigatingUTC

    We are currently investigating an issue affecting connection for 27 customers in the Northwest Iowa Park area. We will provide more details when we have them.