Cobalt Technology - Degraded Network Performance – Incident details

All systems operational

Show current status

Degraded Network Performance

ResolvedDegraded performance8 hours 41 minutes

Affected

Wichita Falls (Stadium Tower)

Degraded performance from 1:00 PM to 9:41 PM

Holliday Tower

Degraded performance from 1:00 PM to 9:41 PM

Iowa Park ( City Limits)

Degraded performance from 1:00 PM to 9:41 PM

Iowa Park (Rural-South)

Degraded performance from 1:00 PM to 9:41 PM

Lakeside City

Degraded performance from 1:00 PM to 9:41 PM

Datacenter

Degraded performance from 1:00 PM to 9:41 PM

  • MonitoringUTC

    We have implemented a fix for the Amazon AWS connectivity issues, and it appears to have resolved the problems. We will continue to monitor the situation to see if any additional fixes are needed.

  • ResolvedUTC

    This incident has been resolved. We got confirmation from Amazon's network engineers that they were having issues with websites hosted in their datacenters, which caused a cascading affect across internet service providers. The problem was resolved at 4:41 PM today.

  • UpdateUTC

    We are in contact with Amazon AWS engineers, but they have not provided an estimated time to restoration. All other services are operational.

  • IdentifiedUTC

    We have identified the source of the connectivity issues. Many of Amazon AWS's servers are unreachable from our network, pointing towards a routing issue with an upstream provider or Amazon. We are working with Amazon engineers to resolve the issue.
    This will affect customer connections due to the fact that a large amount of websites and services are hosted on Amazon's web servers.

  • InvestigatingUTC

    We are investigating an issue causing connectivity issues to specific websites. Internet service is online across our network, but some websites are having issues loading. We are investigating the root cause of the issue and will bring a resolution ASAP.