Cobalt Technology - Notice history

This incident has been resolved. Tower equipment has been repaired and all 18 remaining customers have been swapped to Fiber-Fed equipment.

We have restored service to most customers in the Lakeside City area. Only 18 remainin without service, and we will be addressing each one individually to upgrade their equipment to our new Fiber-fed service. We have reached out to each one individually to schedule appointments.

Repairs are continuing. We expect to have 50% of the customers back online by 7:00 p.m. today. Due to the extensive nature of the equipment damage, the remainder of the customers will be addressed tomorrow on a case-by-case basis.

We have restored connectivity to our tower covering Hwy 79 S and are continuing to work towards a resolution for Lakeside City. A tower climb will be required to fully restore connection on the Lakeside City Tower.

We are continuing to work on a fix for this incident. We have replaced several key components of the surge suppression system, but service has not been restored. The next step is to climb the tower and assess which equipment needs to be replaced. We are continuing to monitor storms in the area to find a suitable time to climb.

After on-site assessment, it appears the tower took a direct lightning strike around 7 AM, which burned through all the surge suppression equipment in the cabinet. We have a lot of spares on hand, and are working to resolve it.

We were able to resolve the issues remotely. Please see our posted maintenance for tomorrow, as we are still going to have the tower crew come and overhaul the grounding and surge suppression systems at the tower.

The fix we did yesterday for the storm damage did not accomplish what we expected, so we have a tower crew scheduled for tomorrow morning to overhaul the equipment, surge suppression, and grounding at the top of the tower to accomplish a lasting resolution. We expect work to begin at 9 AM, weather permitting.
Currently 22 customers are affected.

This incident has been resolved. The issue was related to power distribution at a hub tower. Steps have been taken to mitigate future issues of the same variety.

The equipment has been replaced and service is back online.

The repair crew is on the tower working to resolve the issues.

A tower crew has been scheduled to do the repairs. The last ETA we received was for 6 PM this evening for them to arrive on site. Repairs will take a few hours once the crew has arrived. We will provide an update if the ETA changes.