Cobalt Technology - Notice history

We were able to resolve the issues remotely. Please see our posted maintenance for tomorrow, as we are still going to have the tower crew come and overhaul the grounding and surge suppression systems at the tower.

The fix we did yesterday for the storm damage did not accomplish what we expected, so we have a tower crew scheduled for tomorrow morning to overhaul the equipment, surge suppression, and grounding at the top of the tower to accomplish a lasting resolution. We expect work to begin at 9 AM, weather permitting.
Currently 22 customers are affected.

This incident has been resolved. The issue was related to power distribution at a hub tower. Steps have been taken to mitigate future issues of the same variety.

The equipment has been replaced and service is back online.

The repair crew is on the tower working to resolve the issues.

A tower crew has been scheduled to do the repairs. The last ETA we received was for 6 PM this evening for them to arrive on site. Repairs will take a few hours once the crew has arrived. We will provide an update if the ETA changes.

This issue has been resolved. All customers are back online.

We conducted a tower climb and were able to restore service to all but 3 customers. We are continuing to work on a customized resolution for the 3 remaining customers.

A piece of equipment on the tower died unexpectedly this afternoon. Attempts to contact the device have been unsuccessful. We will be climbing the tower tomorrow to replace the unit and bring the 27 customers back online.