Cobalt Technology - Notice history

All systems operational

Wichita Falls (Western Rural - Arena Rd. Tower) - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 99.07%

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Oct 2022
Nov 2022
Dec 2022

Wichita Falls (Stadium Tower) - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 99.07%

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Oct 2022
Nov 2022
Dec 2022

Holliday Tower - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 99.92%Dec · 99.95%

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Oct 2022
Nov 2022
Dec 2022

Iowa Park ( City Limits) - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 99.07%

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Oct 2022
Nov 2022
Dec 2022

Iowa Park (Rural-South) - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 99.07%

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Oct 2022
Nov 2022
Dec 2022

Lakeside City - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 99.07%

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Oct 2022
Nov 2022
Dec 2022

Datacenter - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Phone System - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Customer Account Portal - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Website - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Hwy 79 South Area (Rural) - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Notice history

Dec 2022

Fiber Cut in DFW Again
  • Resolved
    Resolved

    We just resolved the issue! We have multiple major upstream providers that we connect with for access to the internet. This fiber cut in DFW managed to affect both links, but we were just able to get our backup link up and working. The main fiber cut is still being repaired, but our backup service has sufficient capacity for the entire network. Once the fiber cut is resolved in DFW, our system will automatically switch back over to it without customers noticing.

    A detailed email will be sent out in the next day to explain the finer details of what occurred and how we plan to mitigate future issues like this.

  • Update
    Update

    We have confirmed that it is a major fiber cut affecting all of North Texas. Our backup link was also affected, so we are working with the upstream providers to find out when the service will be restored.

  • Identified
    Identified

    One of our upstream providers is suffering from a fiber cut in DFW again. We are actively working to bring up our backup system to restore connectivity to the network.

Fiber Cut in DFW Took Down Holliday.
  • Resolved
    Resolved

    We got our Holliday network running on a secondary connection to the rest of our Wichita Falls network. The new redundancy will now give an additional path to the internet for our entire network. Once the main fiber connection comes back up, our system will automatically switch back over without interruption.

  • Investigating
    Investigating

    We are currently investigating this incident. It appears that our connection from our upstream fiber provider just went down. A technician is en route to the tower.

Nov 2022

Last Minute Maintenance Tonight at 1 AM. Memorial Stadium Tower.
  • Completed
    November 30, 2022 at 7:50 AM
    Completed
    November 30, 2022 at 7:50 AM

    Maintenance has completed successfully.

  • Planned
    November 30, 2022 at 7:00 AM
    Planned
    November 30, 2022 at 7:00 AM

    This is a continuation of the maintenance from last night to resolve an issue with intermittent connectivity on the Memorial Stadium tower. The maintenance will begin at 1 AM so as to hinder as few customers as possible. During the maintenance, connectivity to the Memorial Stadium area and Lakeside City will be down. We expect it to be relatively quick, but we are allotting 2 hours just in case.

Equipment Replacement At Stadium Tower
  • Completed
    November 29, 2022 at 8:20 AM
    Completed
    November 29, 2022 at 8:20 AM

    Maintenance has concluded. There will be another 1 AM maintenance this week to fully complete the equipment transition. We will send out another notification before that one happens.

  • In progress
    November 29, 2022 at 7:14 AM
    In progress
    November 29, 2022 at 7:14 AM

    Maintenance is now in progress.

  • Planned
    November 29, 2022 at 7:00 AM
    Planned
    November 29, 2022 at 7:00 AM

    We will be replacing an important piece of equipment at our tower near Memorial Stadium tonight at 1 AM. The purpose of this maintenance is to fix an intermittent issue we have identified where all connections drop for 10 seconds and come back up. We expect the maintenance to last between 1 hour and 3 hours, and will be done in the middle of the night to reduce the impact on customers.

Holliday Equipment Reboot Tonight at Midnight.
  • Completed
    November 18, 2022 at 6:20 AM
    Completed
    November 18, 2022 at 6:20 AM

    Maintenance has completed successfully

  • In progress
    November 18, 2022 at 6:00 AM
    In progress
    November 18, 2022 at 6:00 AM

    Maintenance is now in progress

  • Planned
    November 18, 2022 at 6:00 AM
    Planned
    November 18, 2022 at 6:00 AM

    We will be replacing the battery backup that caused the power outage at our Holliday tower several days ago. The swap will be quick, but it will require us to unplug the power to all devices on the tower and move them over to the new device. Total downtime is expected to be 10 or 15 minutes. Maintenance will begin promptly at midnight tonight (Thursday night/Friday morning).

Connectivity Issues in Holliday
  • Resolved
    Resolved

    We just resolved the issue! A battery backup in the cabinet tripped and turned itself off. We are working on upgrading it to the same model used at all of our other towers, since those don't have this issue.

  • Identified
    Identified

    We have identified the issues as power related inside the cabinet. It's a quick fix, so we expect service to come back up soon.

  • Investigating
    Investigating

    We are currently investigating this incident. We will provide updates as soon as they are available.

Emergency Equipment Reboot Tonight (Very Early Wednesday Morning) at 12:00 AM
  • Completed
    November 02, 2022 at 10:00 AM
    Completed
    November 02, 2022 at 10:00 AM

    Maintenance has completed successfully

  • In progress
    November 02, 2022 at 5:00 AM
    In progress
    November 02, 2022 at 5:00 AM

    Maintenance is now in progress

  • Planned
    November 02, 2022 at 5:00 AM
    Planned
    November 02, 2022 at 5:00 AM

    One of our fiber providers notified us that they will be rebooting some of their core equipment starting at midnight tonight (very early Wednesday morning) to prevent a larger issue from happening. **This will only affect customers on our Holliday network. ** They notified us that the maintenance window will begin at midnight tonight and the maintenance window will end at 5 AM. We do not expect the network to be down for anywhere near that long, but we are relaying the maintenance window as they informed us.

Oct 2022

No notices reported this month

Oct 2022 to Dec 2022

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