Cobalt Technology - Notice history

Iowa Park ( City Limits) experiencing partial outage

Wichita Falls (Western Rural - Arena Rd. Tower) - Operational

99% - uptime
Jun 2022 · 100.0%Jul · 98.76%Aug · 99.39%

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Jun 2022
Jul 2022
Aug 2022

Wichita Falls (Stadium Tower) - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 99.39%

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Jun 2022
Jul 2022
Aug 2022

Holliday Tower - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 99.66%

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Jun 2022
Jul 2022
Aug 2022

Iowa Park ( City Limits) - Partial outage

99% - uptime
Jun 2022 · 100.0%Jul · 98.76%Aug · 99.39%

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Jun 2022
Jul 2022
Aug 2022

Iowa Park (Rural-South) - Operational

99% - uptime
Jun 2022 · 100.0%Jul · 98.76%Aug · 99.39%

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Jun 2022
Jul 2022
Aug 2022

Lakeside City - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Datacenter - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 99.66%

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Jun 2022
Jul 2022
Aug 2022

Phone System - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Customer Account Portal - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Website - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Hwy 79 South Area (Rural) - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Notice history

Aug 2022

Wichita Falls Network Maintenance 1 AM - 4 AM Wednesday 8/31
  • Completed
    August 31, 2022 at 9:00 AM
    Completed
    August 31, 2022 at 9:00 AM

    Maintenance has completed successfully

  • In progress
    August 31, 2022 at 6:00 AM
    In progress
    August 31, 2022 at 6:00 AM

    Maintenance is now in progress

  • Planned
    August 31, 2022 at 6:00 AM
    Planned
    August 31, 2022 at 6:00 AM

    We will be performing network maintenance between 1 AM and 4 AM on the morning of Wednesday, August 31st. We do not expect a full outage during this time, but we do expect intermittent connectivity from time to time during this window as we shift traffic around.

We Are Investigating The Cause of A Speed Issue Across The Network.
  • Resolved
    Resolved

    The fix we applied has held up, so we are marking the incident as resolved.

  • Monitoring
    Monitoring

    We implemented a fix for the speed issues and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident. We will provide more details soon.

Network Disruption
  • Resolved
    Resolved

    Network stability issues have been resolved. If anyone is still having speed issues in Holliday, please contact our office at 940-463-0040 so we can handle them individually.

  • Update
    Update

    All of our network has stabilized except for parts of Holliday. If you do not live in Holliday and you are still having issues, please contact the office at 940-463-0040 or by sending an email to support@cobaltridge.com. We will continue to work tirelessly to restore full stability to the Holliday network.

  • Monitoring
    Monitoring

    We implemented a fix for the majority of the network. All of Iowa Park and Wichita Falls should be back online. Holliday is still experiencing intermittent issues. We are continuing to work on bringing full connectivity back to Holliday.

  • Identified
    Identified

    We have identified the source of the service interruption in our core network and are working to apply a fix. More updates to follow.

  • Investigating
    Investigating

    We are aware of a network disruption affecting multiple markets. We are working to narrow down the source of the problem and will send out updates as we progress.

Some Holliday Customers are Experiencing Degraded Performance
  • Resolved
    Resolved

    The degraded performance issue has been resolved. If anyone is still experiencing extremely slow speeds, please turn the power off to the radio on the roof and turn it back on. Otherwise please send us an email at support@cobaltridge.com and we can look into the issues individually.

  • Identified
    Identified

    Some Holliday customers are experiencing degraded performance. If you are experiencing extremely slow speeds, please turn off the power to your router and the radio on the roof and turn it back on. Otherwise, please submit a ticket at support@cobaltridge.com.

Iowa Park / Wichita Falls Network Maintenance
  • Completed
    August 10, 2022 at 8:00 AM
    Completed
    August 10, 2022 at 8:00 AM

    Maintenance has completed successfully

  • In progress
    August 10, 2022 at 6:00 AM
    In progress
    August 10, 2022 at 6:00 AM

    Maintenance is now in progress

  • Planned
    August 10, 2022 at 6:00 AM
    Planned
    August 10, 2022 at 6:00 AM

    We will be working on the core network. There is a possibility of intermittent connectivity between 1 AM and 3 AM.

Jul 2022

Holliday Network Maintenance Tonight At 2 AM.
  • Completed
    July 22, 2022 at 8:00 AM
    Completed
    July 22, 2022 at 8:00 AM

    Maintenance has completed successfully

  • In progress
    July 22, 2022 at 7:00 AM
    In progress
    July 22, 2022 at 7:00 AM

    Maintenance is now in progress

  • Planned
    July 22, 2022 at 7:00 AM
    Planned
    July 22, 2022 at 7:00 AM

    We will be transitioning over to a new internet uplink connection at our tower tonight at 2 AM. While there is always the chance of issues, we expect very little service interruption with this transition. The new uplink brings more capacity to our tower to enable us to begin optimizing our tower for faster and more reliable speeds to all customers.

Wichita Falls/Iowa Park Network Outage
  • Resolved
    Resolved

    The issue has been resolved. The upstream fiber provider in DFW had an equipment failure that required technicians to replace the unit. Service has been online for roughly 10 minutes and we have not seen any instability with the connection. If you still do not have internet service, please email us at support@cobaltridge.com.

  • Update
    Update

    We have confirmed the outage is outside our network. The fiber provider that links our Wichita Falls network with our Dallas data center is having a large outage due to an equipment failure in DFW. They have escalated the issue to a higher priority team and have technicians actively working on the issue. They have not provided us with an estimated restoration time yet, but we will post an update as soon as we get an estimated restoration window.

  • Identified
    Identified

    Our upstream provider between our Wichita Falls and Dallas networks lost connectivity. We are in contact with them to discover the cause, but it is most likely a fiber cut somewhere between Wichita Falls and Dallas. We will provide updates as soon as they are available.

Jun 2022

No notices reported this month

Jun 2022 to Aug 2022

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